Return Policy

Return Policy:

STEP 1:

Return Checklist - Be sure your product meets the following criteria:

Your product is in new condition

You have original packing list

You have all of the original packaging material

You are within the 30 days from purchase

Your product was not listed as clearance merchandise

		When returning you must take into consideration transit-time as we do no accept returns after 30 days from purchase. The 30 days
		Return Policy and/or Satisfaction Guarantee Policy means the product has to arrive at our warehouse no later than by the 30th day from purchase. RMA# will not be granted if requested on or after the 30th day, no exception!

STEP 2:

Request a Return Merchandise Authorization Number (use form below).

All Returns must be arranged with a Customer Service Representative by completing the R M A # REQUEST FORM (click here) within
30 days from purchase. No RMA# will be provided via telephone and No RMA will be granted on or after 30 days, no exceptions!
Packages without an assigned RMA# will be refused and returned at customers expense.
Be sure to include reason for return.
Take into consideration return shipping transit-time as we do no accept returns or exchanges after 30 days from purchase.
Please read return policy carefully as the request of an RMA number constitutes the clear understanding of the Return Policy posted
by Generalsuperstore.com.

STEP 3:

If item(s) meets the all the conditions listed on step 1 a customer service rep will respond to your request within 48 hours, with an
RMA# and shipping address for your return.
Please allow 24 - 48 hours to receive your RMA#.

STEP 4:

Return product must be repackaged in its original carton with all the original packaging material and original packing list; RMA# affixed
to package and package is shipped to the address provided by Customer Service.

We highly recommend using a shipping method that provides tracking so you can check the status of your return.
Safely package the merchandise to ensure safe arrival. For your protection, insure package against lost or damage for its full value.
Please note we are not responsible nor liable in the event the item gets lost or damaged during transit. If the merchandise/package
is damaged during transit it will be refused and return to shipper. Shipper will have to file damage claim with shipping company.
Please allow up to 15 business days after it's received to inspect your return and process your refund. You will receive an email
notification with a copy of your credit transaction.
RMA number expires 15 days after issued. Please remember we do not issue Refunds or Exchanges After 30 Days from purchase.
Item must arrive at our warehouse before the 30th day, no return item will be accepted after 30 days from purchase.
Exchange Policy: It is our goal to provide you with a safe and easy shopping experience. With that goal in mind, we do not exchange
merchandise. Should you need to return your product, complete the return form and you will need to re-order the correct product. We
have found this to be a easy and simple alternative to the confusion of exchanging product.

STEP 5:

Upon arrival merchandise will be carefully inspected and refund will be issued following the guidelines below:

Refunds are based on the following guidelines including those items marked as Satisfaction Guarantee:

New - Unopened. Unused. Refund of the full purchase price less original shipping and handling cost.
Like-New – Box or Factory Packaging opened, item in new condition a 15% restocking fee will be assessed depending on inspection
results, less original shipping and handling cost.
Refund guideline for FREE SHIPPING merchandise: As a form of appreciation for your business we absorb all shipping and
handling cost on all items marked as "Free Shipping", however refunds for merchandise returned will have original shipping and
handling costs deducted at time of refund.
Absolutely NO Returns will be accepted nor refund will be issued for merchandise that is marked as Clearance, Used, Soiled,
Damaged, Missing Parts or returned without an assigned RMA# or arrives at our warehouse after 30 days from purchase.
Seasonal items are not returnable, merchandise will be returned at customers expense.

My merchandise was damaged during transit; what do I do?

All our merchandise is meticulously inspected to be free of manufacturing defects prior to shipping. Unfortunately we have no control
over the handling of the shipment once it leaves our warehouse. Please open package and inspect the merchandise immediately. If
merchandise was damaged during transit take action immediately!
C lick here for detail information about our D amaged Merchandise Policy and complete a Claim Form

30 Day Return Policy
Satisfaction Guarantee Policy
Merchandise Damaged During Transit Policy

1997-2007

Do not hesitate to contact our customer service department with any questions you may have. Thank you! - GENERALSUPERSTORE.COM

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REFUSED, UNCLAIMED or UNDELIVERABLE MERCHANDISE returned is subject to 20% restocking fee, in addition to all shipping and
handling fees, this policy also apply to merchandise marked as free shipping

Clearance Merchandise is sold "as is" no warranty implied and are not returnable

We reserve the right to change or modify any of the Terms of Use and any policy or guideline incorporated by reference at any time and from time to time in our
sole discretion. Any change or modification will be effective upon posting of the revisions on the Site. We will post a notice of such change or modification to
these Terms of Use on the Site for thirty (30) days. IF YOU DO NOT AGREE TO THE TERMS OF ANY MODIFICATION, DO NOT CONTINUE TO USE THE
SERVICES. Your continued use of the Site and the Services following our posting of any change or modification will constitute your acceptance of any such
change or modification.